Job Posting
Clinic Registration Clerk
Job Description - Registration Clerk
Job Summary:
The Registration Clerk serves as the first point of contact for patients, visitors, and external parties within the Clinics, helping to create a welcoming and professional environment. This role is responsible for patient registration, insurance verification, scheduling assistance, and financial collections. The Registration Clerk ensures that all patient demographic and billing information is accurately captured and processed in a timely manner. In addition, this position handles multi-line telephone systems, directs calls appropriately, and provides back-up administrative support to the clinical team. A strong focus on confidentiality, professionalism, and customer service is essential.
________________________________________Essential Functions:
• Strictly adheres to HIPAA and CMS regulations at all times.
• Greet all patients and visitors with courtesy, professionalism, and empathy, ensuring timely and accurate registration.
• Prioritizes and responds to patients presenting with urgent medical needs promptly and appropriately.
• Accurately collects, verifies, and inputs patient demographic and insurance information into the system.
• Regularly audits information for accuracy to improve quality of service and data integrity.
• Answers and routes incoming calls via a multi-line phone system efficiently and courteously.
• Verifies insurance eligibility, authorization, and certification and communicates findings to the appropriate parties.
• Collects patient payments including co-pays and deductibles at time of service and provides receipts/documentation.
Scope and Complexity:
• Performance metrics include:
o Minimum 95% registration accuracy
• Dependable time and attendance
• Minimization of overtime and supply waste
• Meeting monthly patient payment collection goals
• Zero tolerance for HIPAA violations or preventable patient complaints
• Internal and External Customers Include:
Patients, families, physicians, nurses, other clinical and administrative staff, insurance representatives, and vendors.
Minimum Qualifications:
• Education/Experience:
o High school diploma or GED required
o Minimum 2 years of healthcare or front office experience preferred
o Strong customer service background highly desirable
• Technical Competencies:
o Proficiency with computer systems; experience with EMR systems preferred
o Familiarity with medical terminology strongly preferred
o Competence with standard office equipment (fax, copier, scanner, printer, etc.)
• Core Qualities:
o Excellent interpersonal, verbal, and written communication skills
o Ability to manage multiple priorities in a fast-paced environment
o Professionalism and confidentiality in handling sensitive information
o Strong organizational and problem-solving skills
o Team-player attitude with a willingness to support colleagues
o Consistently positive, can-do approach to work responsibilities
Performance and Physical Requirements:
• Performs duties with professionalism, accuracy, and respect toward all patients and staff.
• Ability to type minimum 60 words per minute.
• Must be able to sit, stand, bend, and move intermittently during the workday.
• Capable of handling the mental and emotional stress of patient interactions.
• Must possess functional hearing, speech, and vision (with or without assistive devices).
• Demonstrates flexibility, integrity, and independence in all job functions.
• Ability to manage interactions with ill, elderly, emotionally distressed, or upset individuals.
• Proficient in the operation of all standard office equipment.
• Must speak and write English clearly and understandably.
• Ability to lift to 30 pounds (with or without assistance), and push/pull as necessary.
• Maintains composure and professionalism when handling difficult or emotional interactions.
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Disclaimer:
The above duties and responsibilities are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all duties, responsibilities, and assignments. Additional duties within the scope of the position may be assigned as needed.
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Additional Information
Shift : Day
Contact Information
Bethany Boultinghouse - Medical Mall Manager
Medical Mall
Email: bethany.boultinghouse@cedarcomem.com |
