Job Posting
Unit Secretary/MA - Specialty Clinic
Job Description
Clinical Unit Secretary
Department: Specialty Care Department
Job Summary:
Employee filling this position must facilitate a positive image within the facility for patients, employees/teammates, and visitors at all times. Participates in all areas of clinic operation including direct patient care (under the supervision of the attending provider) assuring safety, efficiency and strict adherence to confidentiality. Provides necessary clerical support to providers and to the clinic including registration personnel.
The functions and duties for this position include, but are not limited to, the following:
ESSENTIAL FUNCTIONS
Medical Records Duties:
• Prepares medical records for patients as they are seen and discharged
• Documentation must meet established standards, policies and protocols
• Photocopies information in accordance with protocol
• Files forms in appropriate area of EMR chart
• Ensure that all charting information is protected under HIPAA
Unit Secretary Duties:
• Enters required patient data efficiently and accurately
• Answers telephone in a polite and friendly manner
• Communicates necessary information to appropriate personnel, always being cognizant of HIPAA regulations
• Assists in the scheduling of new and follow-up patient appointments
• Assists in obtaining patient pre-approvals for ordered tests (lab, x-rays, therapy, etc.)
• Obtains patient results, previous medical information, and referral authorizations for attending provider
Order Transcription:
• Enters physician orders timely and accurately.
• Enters consults to other ancillary services departments, other healthcare facility providers and/or physicians appropriately
Clinical Responsibilities:
• Cleaning and stocking of patient exam rooms
• Preparing patient visit instrument packets
• Ordering of exam room supplies
ESSENTIAL FUNCTIONS – Cont’d.
Patient Care Responsibilities:
• Taking/recording of patient’s complaint, weight and vital signs
• Undressing and cleansing of wounds within level of training
• Preparing of patient for exam and/or diagnostic procedures
• Assisting with diagnostic procedures, setting up for minor surgeries, assisting with minor surgical procedures within scope of training and ability
• Maintain order of patient flow
• Administering injections
• Collecting bodily fluid samples
• Performing blood draws as directed by physician
Staff Responsibilities:
• Utilizes respectful and effective communication strategies
• Works effectively as part of a team
• Utilizes appropriate chain of command to achieve resolutions
• Participates in orientation of staff/students on unit
• Attends unit meetings as directed
Professional Responsibilities:
• Completes annual requirements without being reminded
• Meets dress code standards of assigned clinic
• Wears facility identification while on duty
• Reports to work on time and as scheduled utilizing Time and Attendance system in place
Unit Responsibilities:
• Maintains neat, organized, and safe work environment
• Functions as resource to visitors, physicians, family members, co-workers, etc.
• Demonstrates a professional, supportive and attentive attitude
• Is receptive and responsive to new ideas
• Is flexible to changing systems and practices
• Participates in clinic/integrates service projects
• Treats team members and others with respect and courtesy
Employee Attributes/Performance Measures:
• Identifies opportunities to improve processes and is willing to participate in the implementation of solutions that improve quality and/or efficiency within department
• Works in a productive and efficient manner
• Understands how his/her actions (or inaction) can impact revenues and expenses
• Sets individual goals that support CCMH’s mission
• Demonstrates proper response in the work area to emergency situations and patient concerns/complaints
• Demonstrates safe operation of equipment/devices in the work area and proper reporting of safety hazards
Employee Attributes/Customer Relations
• Performs work in an ethical manner
• Represents the organization in a positive and professional manner
• Treats patients, families, customers and co-workers with respect and dignity while fulfilling their needs in a timely manner
• Promotes departmental cooperation and courtesy to accomplish job-specific goals
• Collaborates and communicates effectively with employees in other departments
• Protects and maintains the confidentiality of Private Health Information (PHI) and all other confidential information
NON-ESSENTIAL FUNCTIONS
Miscellaneous other duties as assigned by Supervisor or requested by leadership within the scope of training and practice, and tackling such assignments with a positive, can-do attitude.
The job duties, elements, responsibilities, skills, functions, experience, educational factors, and requirements listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. CCMH reserves the right to revise this job description as needed at any time.
SCOPE AND COMPLEXITY
This position works directly with the clinic providers in administering patient care with the following expectations:
• Consistent, competent performance of assigned duties
• Must be able to key data at a minimum rate of 60 words per minute
• Must be able to move intermittently throughout the work day
• Must be able to cope with the mental and emotional stress of the position
• Must function independently, be flexible, have personal integrity and the ability to work effectively with patients, personnel, and support agencies
• Must be able to relate to and work with ill, disabled, elderly, emotionally upset and, at times, hostile patients and/or people within the facility
MINIMUM QUALIFICATIONS
Education and Experience:
• Minimum of GED or High School Diploma with formal medical assistant training and experience (3-4 years hands-on MA experience in a clinic setting)
• Prefer Medical Assistance certification or willingness to obtain within one year
Technical Competencies:
• Must be familiar with various computer programs and be able to key 60 words per minute
• Medical terminology proficiency
• General office equipment
• Effective organization and interpersonal skills
• Ability to cope with multiple tasks and demands
• Ability to deal with and articulate sensitive information to patients, families and employees
PERFORMANCE REQUIREMENTS
1. Adequate performance of assigned duties.
2. Must be able to key data at a minimum rate of 60 words per minute
3. Must be team-oriented and able to get along with and support co-workers on a
professional level, assisting them in their duties as time allows
4. Must be able to cope with the mental and emotional stress of the position.
5. Must possess sight, hearing, and vocal senses, or use of prosthetics that will enable these
senses to function adequately, so that the requirements of this position can be fully met.
6. Must be tactful, pleasant, and considerate of patients AND employees at all times.
7. Must function independently, have flexibility, personal integrity, and the ability to work
effectively and professionally with patients, personnel, and support agencies.
8. Must be able to relate to and work with ill, disabled, elderly, emotionally upset, and [at
times] hostile people within the facility.
9. Must be able to operate office equipment as necessary to ensure smooth workflow.
Physical Requirements
• Must be able to speak the English language in an understandable manner.
• Must be able to write the English language in a legible and understandable manner.
• Must be able to sit, stand, walk, bend, lift up to 20 pounds, push and
pull, and maintain emotions when dealing with upset and/or irate customers.
• Must possess sight/hearing senses, or use of prosthesis that will enable these senses to
function adequately, so that the requirement of this position can be fully met.
Additional Information
Shift : Day
Contact Information
Breanna Wood
Email: breanna.wood@cedarcomem.com |
